The Glasshouse, Autograph Collection

We stayed for our Christmas trip for 3 nights. Great central location, staff were friendly, our room was great (not in need of refurbishment like some reviews), although a long walk to it, but hey good exercise. Didn't eat here as so many other places, so can't comment. There was a wedding or party one night, which was very loud and we hadn't seen that they notified us by a letter under door! We will be back.

The rooms really were so well appointed. Our standard room opened onto a grass terrace which would have been lovely in better weather. Room heating easy to control. Fabulous bathroom and toiletries. Huge fluffy towels. Staff could not do enough for you. Always stopping to let you walk past or greeting you every time they passed. Breakfast was excellent. Cooked to order and also a continental buffet. Nice restaurants, coffee shops and shopping nearby. Well on the doorstep to be fair. Strange layout of the hotel but it’s quirky i don’t really mind that.

We arrived for overnight stay as going to Theatre next door. On arrival we were met by Isaac. Extremely smart in his Tartan. Explained everything in detail, very knowledgeable. We were offered a lovely treat of Scottish tablet and Glass of Prosecco to take to our room. Breakfast was 1st class, after a small blip with fire alarm.The room was perfect with a complimentary fridge Water and Irn bru. All toiletries were Elemis. Beautiful. Reception staff very pleasant. Isaac was there at checkout and wished us a safe journey home. We will return. Parking next door in Omni car park. Hotel has a discount code.

I was greeted by the reception staff and the concierge who handed me a glass of Prosecco to enjoy after I had booked in to my room for the evening. Receptionist booked me in and explained hotels policy on charges included, also where my room was located and where breakfast was situated in the morning. The concierge then took my bags and we proceeded to the third floor in the lift. We had a great conversation on what my visit was for and if I needed any help organizing things as a solo traveller. And indeed I did have a few occasions where staff pointed me in the right direction over transport choices and local places like shopping centre, theatre and zoo. My room was very clean and well presented, white crisp linen, towels, branded toiletries, mini fridge etc. I felt welcome from the moment I entered the building, all of the staff acknowledged me in passing or when I was asking them for something. The Snug is beautiful with the Firepit and the Brasserie is well presented for breakfast. A lovely selection of continental items,fresh and plenty of it. I did not opt for a cooked breakfast but it looked fresh and a good amount of items. The rooftop garden is a jewel in their crown, what a lovely space. All in all I had a great experience and even after I had booked out the staff held my bags for me so that I could go shopping and then I went to the Zoo to attend the Lantern Trail and they kept them for me again. Was sad to only be there for one evening, I will be back.

David, The Head Concierge, made our time in Scotland memorable! He toured us through the hotel, shared Edinburgh’s history, helped us purchase tickets and gave great advice on local pubs and restaurants to visit. Our waitress and front desk receptionist (in training), Nicole, was also very personable and helpful. The head bartender was very knowledgeable on a wide range of Whiskeys to try. I think his name was Collin. The hotel is just off the main street for the Royal Mile so it was easy to walk everywhere. Breakfast was very nice and included. We received a complimentary room upgrade with a balcony overlooking the city.

Great hotel in the heart of Edinburgh. Nice courtyard/patio, excellent staff including Isaac, and nice rooms. Only recommendation would be expanding the dinner/in-room dining menu. The bathrooms have doors -- real doors that close entirely, latch, and lock. Amazing technology that is apparently unavailable to many hotels.

I recently had the pleasure of staying at The Glasshouse and was thoroughly impressed. I stay at a lot of hotels as a travel for work, but the service levels of this hotel were unmatched. From my arrival to my departure, I have never felt more looked after. I was greeted by multiple team members who not only helped me to my room but gave me a tour of the property. The most astonishing part was as I was departing, David met me in the hallway and insisted upon staying with me through check out and then took my suitcases out into the rain with me until I was greeted by my cab. The rooms, amenities and location are also superb but the service is what stands out.

This is a fantastic hotel set approximately 7 minutes walk from the Waverley train station in an ideal location to base your visit to this city. It has a wonderful rooftop garden which is worth viewing and the accommodation is clean, modern and provides all the essentials you might need. The staff are brilliant and a special shout out to Isaac and David the day shift and late shift concierge's who are exceptionally helpful. Both have wonderful local knowledge and can answer all your questions, provide great recommendations and they are both excellent communicators.